Position: Senior Network Engineer
Location: Saudi Arabia
Work Mode: Onsite
Joining Requirement: Immediate Joiners or candidates with a short notice period only
currently based in KSA.

Experience Required: Minimum 15+ years of experience in IT Infrastructure and Network Operations, including 5+ years in leadership or managerial roles managing large-scale infrastructure teams. Experience working within Managed Services or large enterprise environments is mandatory.

Language Requirements

• Arabic (Mandatory)
• English (Mandatory)

Nationality Preference

Top Priority

• Saudi Nationals
• Arabic-speaking candidates from any nationality

Other Candidates

• Candidates from other nationalities are welcome to apply, provided they are fluent in Arabic and English.

Position Summary

We are seeking an experienced Senior Network Engineer to manage and lead enterprise IT infrastructure operations across Data Center (Azure and On-Premises) and Network Infrastructure environments.

The ideal candidate will possess deep technical expertise, strong operational leadership capabilities, and a strategic mindset to drive innovation through AI, Generative AI, and Agentic AI-enabled IT Operations.

This role is responsible for ensuring infrastructure availability, service reliability, SLA compliance, security, operational excellence, and continuous improvement across enterprise environments.

Key Responsibilities

Infrastructure Operations

Lead end-to-end operations of:

• Data Center Infrastructure (Azure & On-Premises)
• Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)

Responsibilities include:

• Ensuring high availability, performance, scalability, and reliability of infrastructure services
• Managing proactive monitoring, incident management, problem management, and Root Cause Analysis (RCA)
• Maintaining operational readiness and capacity planning for critical systems

Service Delivery & Operations Management

• Establish and maintain service levels aligned with business requirements
• Monitor and achieve SLA, OLA, KPI, and uptime targets
• Lead major incident management and service restoration activities
• Ensure adherence to ITIL processes and service management best practices
• Drive operational governance and continuous service improvement initiatives

Security & Compliance

• Ensure enterprise infrastructure complies with security and regulatory requirements
• Implement and maintain network security controls, access management, and infrastructure hardening
• Support disaster recovery, business continuity, and risk mitigation strategies

Stakeholder & Customer Management

• Act as the primary interface between business stakeholders, customers, and infrastructure teams
• Build and maintain strong relationships with customers and senior leadership
• Present operational reviews, service reports, and improvement plans to executive stakeholders
• Manage escalations effectively and ensure high customer satisfaction

Team Leadership

• Lead, mentor, and develop multidisciplinary infrastructure teams
• Manage workforce planning, performance management, coaching, and succession planning
• Foster a culture of accountability, innovation, collaboration, and operational excellence

AI & Automation

• Drive adoption of AI, Generative AI, and Agentic AI technologies within IT Operations
• Identify automation opportunities across infrastructure and support processes
• Implement AI-driven monitoring, analytics, predictive operations, and self-healing capabilities
• Improve operational efficiency and productivity through automation initiatives

Continuous Improvement & Transformation

• Lead infrastructure modernization and digital transformation programs
• Implement best practices in observability, monitoring, reliability engineering, and cloud operations
• Support cloud migration and hybrid infrastructure transformation initiatives
• Drive process optimization and continuous service improvement

Vendor & Financial Management

• Manage technology vendors, service providers, and support partners
• Participate in budgeting, forecasting, and cost optimization initiatives
• Ensure optimal utilization of infrastructure assets and service contracts

Required Qualifications

Education

Bachelor's Degree in:

• Computer Science
• Information Technology
• Engineering
• Related discipline

Experience

• Minimum 15+ years of experience in IT Infrastructure and Network Operations
• Minimum 5+ years in leadership or managerial roles managing large infrastructure teams
• Proven experience managing enterprise-scale and mission-critical environments
• Experience working within Managed Services or large enterprise customer environments is mandatory

Technical Skills

Network Technologies

• Cisco Campus & Data Center Solutions
• Huawei Campus & Data Center Solutions
• LAN, WAN, Wi-Fi, SD-WAN Technologies
• Network Design, Deployment, and Operations

Security Technologies

• Fortinet Security Solutions
• Cisco Security Technologies
• Firewalls
• Access Control
• Network Segmentation
• Disaster Recovery & Business Continuity Planning

Cloud & Data Center

• Microsoft Azure Infrastructure
• Hybrid Cloud Environments
• On-Premises Data Center Operations
• Infrastructure Monitoring & Capacity Management

Operations & Service Management

• ITIL Framework
• Incident Management
• Problem Management
• Change Management
• SLA/KPI Governance
• Operational Reporting
• Service Delivery Management

Automation & AI

• Infrastructure Automation
• AIOps (AI-Driven Operations)
• Generative AI Solutions
• Agentic AI Solutions
• Predictive Analytics
• Self-Healing Infrastructure

Key Competencies

• Customer & Stakeholder Management
• Service Delivery Management
• Operational Governance
• Strategic Planning
• Team Leadership & Mentoring
• Communication & Presentation Skills
• Problem Solving & Decision Making
• AI-Driven Innovation Mindset
• Continuous Improvement & Transformation Leadership

Preferred Candidate Profile

• Strong hands-on experience with Cisco, Huawei, and Fortinet technologies
• Proven track record managing enterprise network and infrastructure operations
• Experience supporting large-scale customers across Saudi Arabia, GCC, and Middle East environments
• Strong leadership, customer management, and service delivery expertise
• Experience driving automation, cloud adoption, AIOps, and infrastructure transformation initiatives
• Strong understanding of AI-enabled infrastructure operations and modern enterprise technology landscapes

Must Have

• Strong experience with Cisco, Huawei, and Fortinet technologies.
• Proven track record managing enterprise network and infrastructure operations.
• Experience supporting large-scale customers within GCC/Middle East environments.
• Strong leadership, customer management, and service delivery background
• Experience driving automation, cloud adoption, and infrastructure transformation initiatives.