Job Title

Training & Change Lead

Role Purpose

The Training & Change Lead is responsible for driving organizational adoption and business readiness across strategic transformation initiatives. This role leads the development and execution of change management, stakeholder engagement, communication, and training strategies to ensure successful implementation and sustained adoption of new processes, technologies, and ways of working.

Key Responsibilities

Change Management

• Develop and execute end-to-end Change Management strategies and plans.
• Conduct stakeholder impact assessments and organizational readiness assessments.
• Define and implement change interventions to improve adoption and minimize resistance.
• Establish and manage Change Champion and Super User networks.
• Partner with business leaders to drive stakeholder engagement and leadership alignment.
• Track and report change adoption KPIs and success metrics.

Training & Learning

• Develop enterprise-wide training strategies supporting transformation programs.
• Conduct Training Needs Analysis (TNA) and role-based learning assessments.
• Design and oversee creation of training materials, job aids, user guides, e-learning content, and workshops.
• Coordinate and manage training schedules and training delivery.
• Measure learning effectiveness and competency achievement.
• Ensure sustained capability building post go-live.

Communications & Engagement

• Develop stakeholder communication plans.
• Create targeted communications for leadership, managers, and end users.
• Facilitate workshops, roadshows, focus groups, and awareness campaigns.
• Support leadership in cascading key change messages.

Governance & Reporting

• Maintain Change and Training plans, risk logs, and readiness dashboards.
• Track training completion, adoption, proficiency, and stakeholder sentiment.
• Provide regular updates to project leadership and steering committees.

MUST HAVE REQUIREMENTS

Education

• Bachelor's degree in Business Administration, Human Resources, Organizational Psychology, Learning & Development, Education, Organizational Development, or related discipline.

Experience

• Minimum 7+ years' experience in Change Management, Organizational Change, Learning & Development, Training, or Business Transformation.
• Minimum 3+ years leading enterprise-wide training and change initiatives.
• Proven experience supporting large-scale transformation programs such as:
  • ERP implementation (SAP, Oracle, Workday, Dynamics 365)
  • Microsoft 365 deployment
  • Digital transformation programs
  • Business process transformation
• Experience managing multiple stakeholder groups across business and IT functions.

Change Management Expertise

• Strong working knowledge of:
  • Prosci Methodology
  • ADKAR Framework
  • Change Impact Assessments
  • Stakeholder Analysis
  • Change Readiness Assessments
  • Resistance Management

Training Expertise

• Experience conducting Training Needs Analysis (TNA).
• Experience designing:
  • Instructor-Led Training (ILT)
  • Virtual Instructor-Led Training (VILT)
  • E-learning programs
  • Role-based learning journeys
• Experience developing training materials and end-user documentation.

Stakeholder Management

• Demonstrated ability to engage senior leaders and executive stakeholders.
• Experience facilitating workshops and managing complex stakeholder environments.
• Proven ability to influence without direct authority.

Technical Skills

• Microsoft Office Suite (PowerPoint, Excel, Word).
• Microsoft Teams.
• Learning Management Systems (LMS).
• Project and reporting tools.

Core Competencies

• Exceptional communication skills.
• Strong presentation and facilitation skills.
• Analytical and problem-solving capability.
• Strong organizational and project management skills.
• Ability to work in fast-paced transformation environments.

GOOD TO HAVE REQUIREMENTS

Certifications

• Prosci Change Management Certification.
• APMG Change Management Certification.
• PMP Certification.
• PRINCE2 Certification.
• Agile or Scrum Certification.
• Certified Instructional Designer certification.

Industry Experience

Experience within:

• Government Transformation
• Financial Services
• Healthcare
• Telecommunications
• Energy & Utilities
• Retail
• Manufacturing

Technology Experience

Hands-on experience with:

• Microsoft 365 Adoption Programs
• Dynamics 365
• SAP S/4HANA
• Oracle ERP
• Workday
• Salesforce
• ServiceNow

Learning Technologies

• Articulate Storyline
• Rise 360
• Adobe Captivate
• Camtasia
• Cornerstone LMS
• SuccessFactors Learning
• Moodle

Advanced Skills

• Organization Design
• Culture Transformation
• Business Process Re-engineering
• Employee Experience Programs
• Behavioral Change Analytics
• Benefits Realization Tracking
• Data-driven adoption reporting