Position: Senior Network Engineer
Location: Saudi Arabia
Work Mode: Onsite
Joining Requirement: Immediate Joiners or candidates with a short notice period only
currently based in KSA.

Experience Required: Minimum 15+ years of experience in IT Infrastructure and Network Operations, including 5+ years in leadership or managerial roles managing large-scale infrastructure teams. Experience working within Managed Services or large enterprise environments is mandatory.

Language Requirements

• Arabic (Mandatory)
• English (Mandatory)

Nationality Preference

Top Priority

• Saudi Nationals

Position Summary

We are seeking an experienced Senior Network Engineer to manage and lead enterprise IT infrastructure operations across Data Center (Azure and On-Premises) and Network Infrastructure environments.

The ideal candidate will possess deep technical expertise, strong operational leadership capabilities, and a strategic mindset to drive innovation through AI, Generative AI, and Agentic AI-enabled IT Operations.

This role is responsible for ensuring infrastructure availability, service reliability, SLA compliance, security, operational excellence, and continuous improvement across enterprise environments.

Key Responsibilities

Infrastructure Operations

Lead end-to-end operations of:

• Data Center Infrastructure (Azure & On-Premises)
• Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)

Responsibilities include:

• Ensuring high availability, performance, scalability, and reliability of infrastructure services
• Managing proactive monitoring, incident management, problem management, and Root Cause Analysis (RCA)
• Maintaining operational readiness and capacity planning for critical systems

Service Delivery & Operations Management

• Establish and maintain service levels aligned with business requirements
• Monitor and achieve SLA, OLA, KPI, and uptime targets
• Lead major incident management and service restoration activities
• Ensure adherence to ITIL processes and service management best practices
• Drive operational governance and continuous service improvement initiatives

Security & Compliance

• Ensure enterprise infrastructure complies with security and regulatory requirements
• Implement and maintain network security controls, access management, and infrastructure hardening
• Support disaster recovery, business continuity, and risk mitigation strategies

Stakeholder & Customer Management

• Act as the primary interface between business stakeholders, customers, and infrastructure teams
• Build and maintain strong relationships with customers and senior leadership
• Present operational reviews, service reports, and improvement plans to executive stakeholders
• Manage escalations effectively and ensure high customer satisfaction

Team Leadership

• Lead, mentor, and develop multidisciplinary infrastructure teams
• Manage workforce planning, performance management, coaching, and succession planning
• Foster a culture of accountability, innovation, collaboration, and operational excellence

AI & Automation

• Drive adoption of AI, Generative AI, and Agentic AI technologies within IT Operations
• Identify automation opportunities across infrastructure and support processes
• Implement AI-driven monitoring, analytics, predictive operations, and self-healing capabilities
• Improve operational efficiency and productivity through automation initiatives

Continuous Improvement & Transformation

• Lead infrastructure modernization and digital transformation programs
• Implement best practices in observability, monitoring, reliability engineering, and cloud operations
• Support cloud migration and hybrid infrastructure transformation initiatives
• Drive process optimization and continuous service improvement

Vendor & Financial Management

• Manage technology vendors, service providers, and support partners
• Participate in budgeting, forecasting, and cost optimization initiatives
• Ensure optimal utilization of infrastructure assets and service contracts

Required Qualifications

Education

Bachelor's Degree in:

• Computer Science
• Information Technology
• Engineering
• Related discipline

Experience

• Minimum 15+ years of experience in IT Infrastructure and Network Operations
• Minimum 5+ years in leadership or managerial roles managing large infrastructure teams
• Proven experience managing enterprise-scale and mission-critical environments
• Experience working within Managed Services or large enterprise customer environments is mandatory

Technical Skills

Network Technologies

• Cisco Campus & Data Center Solutions
• Huawei Campus & Data Center Solutions
• LAN, WAN, Wi-Fi, SD-WAN Technologies
• Network Design, Deployment, and Operations

Security Technologies

• Fortinet Security Solutions
• Cisco Security Technologies
• Firewalls
• Access Control
• Network Segmentation
• Disaster Recovery & Business Continuity Planning

Cloud & Data Center

• Microsoft Azure Infrastructure
• Hybrid Cloud Environments
• On-Premises Data Center Operations
• Infrastructure Monitoring & Capacity Management

Operations & Service Management

• ITIL Framework
• Incident Management
• Problem Management
• Change Management
• SLA/KPI Governance
• Operational Reporting
• Service Delivery Management

Automation & AI

• Infrastructure Automation
• AIOps (AI-Driven Operations)
• Generative AI Solutions
• Agentic AI Solutions
• Predictive Analytics
• Self-Healing Infrastructure

Key Competencies

• Customer & Stakeholder Management
• Service Delivery Management
• Operational Governance
• Strategic Planning
• Team Leadership & Mentoring
• Communication & Presentation Skills
• Problem Solving & Decision Making
• AI-Driven Innovation Mindset
• Continuous Improvement & Transformation Leadership

Preferred Candidate Profile

• Strong hands-on experience with Cisco, Huawei, and Fortinet technologies
• Proven track record managing enterprise network and infrastructure operations
• Experience supporting large-scale customers across Saudi Arabia, GCC, and Middle East environments
• Strong leadership, customer management, and service delivery expertise
• Experience driving automation, cloud adoption, AIOps, and infrastructure transformation initiatives
• Strong understanding of AI-enabled infrastructure operations and modern enterprise technology landscapes

Must Have

• Strong experience with Cisco, Huawei, and Fortinet technologies.
• Proven track record managing enterprise network and infrastructure operations.
• Experience supporting large-scale customers within GCC/Middle East environments.
• Strong leadership, customer management, and service delivery background
• Experience driving automation, cloud adoption, and infrastructure transformation initiatives.